Sharon McRae (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, when we share it, and your choices. It applies to this website and related services, and to visitors and clients worldwide.

Who we are (Data Controller)

• Business: Sharon McRae (Coaching for Women Rebuilding After Life’s Setbacks)
• Email: hello@sharonmcrae.com
  We handle personal information under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). If you are in the EU/EEA or UK, we also process your data in line with GDPR/UK GDPR standards. This policy is designed for a global audience.

How you accept this policy

By using the Website or engaging our services, you consent to this Privacy Policy. If you do not agree, please discontinue use.

What we collect

Information you provide: name, email, phone number, timezone, country/region, billing details (if purchasing), and details you share in forms, surveys, bookings, purchases, emails, text/voice notes (for async coaching), or Zoom calls.
Information collected automatically: IP address, device/browser type, pages viewed, time on site, and approximate location via cookies/analytics.
Sensitive information: we don’t require sensitive information via the Website. Please avoid sending highly sensitive details over email or forms.

Cookies & analytics

We use cookies and pixels to operate the site, remember preferences, understand performance, and improve content. You can refuse or delete cookies in your browser; some features may not work without them.

How we use your information

• Provide coaching services, materials, and client portal access
• Communicate about inquiries, bookings, or purchases
• Operate, secure, and improve the Website and services
• Comply with legal/contractual obligations
• Send optional updates, resources, or offers (unsubscribe anytime)

Emails, texts & voice notes (async coaching)

If you email, text, or send voice notes (e.g., via WhatsApp or your phone’s SMS app), we may retain messages for administration, training, and records. We never sell, rent, or lease your email address or phone number.

Third-party service providers (processors)

We use reputable providers who process data solely to deliver their services to us and must protect it appropriately. Typical providers include:

• Paperbell (shop/scheduling/client portal/automations)
• Stripe (payment processing, including via Paperbell)
• Zoom (video calls)
• WhatsApp (voice notes/messages for async coaching)
• Your mobile carrier/SMS gateway (text messaging for async coaching)
• Substack (Resilience Notes newsletter)
• Google Analytics / Google Workspace (analytics, email/docs)
• Web host/CDN (security and performance)
  We may add or change providers over time. We do not sell personal information. We share data only to provide services you request, comply with law, or enforce our rights.

International data transfers

Some providers store data outside your country (e.g., Australia, USA, EU, UK). Where transfers occur, we take reasonable steps to ensure appropriate safeguards (such as standard contractual clauses or comparable protections).

Legal bases we rely on (EU/EEA & UK users)

• Contract (to provide the services you request)
• Legitimate interests (to operate/improve the Website/services, secure systems, prevent misuse)
• Consent (for certain marketing or optional cookies)
• Legal obligation (to comply with applicable laws)

Data retention

We keep personal information only as long as necessary for the purposes above, to comply with law, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your data. Email is not a secure channel—please avoid sending highly sensitive information by email.

Your choices & rights (global)

• Access/Correction: request access to or correction of your information.
• Marketing: unsubscribe anytime via the email link or by contacting us.
• Cookies/Analytics: manage cookies in your browser settings.
• Delete/Restrict/Portability/Objection (where applicable): you may request deletion or restriction, object to processing, or request portability in jurisdictions that provide these rights (e.g., EU/UK).
  Contact us to exercise any of these options (see “Contact us”).

Region-specific information

We aim to respect local privacy requirements where you live. In addition to Australia’s APPs and the EU/UK GDPR rights above, certain regions may grant additional rights (for example, California or Canada). If you are located in one of these jurisdictions and wish to exercise any local rights, please contact us and we will respond in line with applicable law in your region.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under the age required by local law (for example, 13 in some regions, 16 in others).

Links to other sites

Our Website may link to external sites. Their content and privacy practices are their responsibility.

Complaints & regulators

If you have concerns, contact us first—we’ll do our best to resolve them promptly. If unresolved, you may contact your local data protection authority. In Australia, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will be posted here with the updated effective date.

Contact us

Sharon McRae
Email: hello@sharonmcrae.com